Cost: Calculated at checkout based on weight and destination
No deliveries during Sundays and Public Holidays
Tracking Information:
Tracking numbers will be provided once the order has shipped. Customers can track their orders through our website.
Delivery Areas:
We currently deliver to UAE and GCC.
Delays:
While we strive to meet our delivery timelines, unforeseen circumstances may cause delays. We will notify customers of any significant delays as soon as possible.
Delivery Issues:
If an order is marked as delivered but not received, please contact us within 7 days for assistance. We will work with the carrier to resolve the issue.
Damaged Goods:
In the event of receiving damaged items, please report it within 48 hours of delivery. We will guide you through the return or exchange process.
Customer Responsibilities:
Customers are responsible for providing accurate shipping information. We are not liable for delays or issues arising from incorrect addresses.