Overview

At Tiyanggi we are committed to providing high-quality products and customer satisfaction. Our warranty policy outlines the coverage for our products, ensuring you have the best possible experience with your purchase.

Warranty Coverage

1.Scope: This warranty covers defects in materials and workmanship under normal use. It does not cover:

1.Damage caused by misuse, neglect, or accidents.

2.Normal wear and tear.

3.Unauthorized repairs or modifications.

4.Items that have been altered in any way.

2.Product Specifics: Certain products may have additional warranty terms. Please refer to the product description or packaging for specific details.

Claim Process

1.Notification: If you believe your product is defective, please contact our customer service team at care@tiyanggi.com within the warranty period.

2.Documentation: Provide the following information:

1.Order number.

2.Description of the defect.

3.Photographic evidence of the issue, if applicable.

3.Return Authorization: Our team will review your claim and may issue a return authorization if the warranty claim is valid.

4.Return Instructions: Follow the provided instructions to return the item. Ensure the item is securely packaged to avoid further damage during transit.

Resolution

1.Repair or Replacement: Once we receive the returned item, we will assess the claim. If covered under warranty, we will either repair the item or provide a replacement at our discretion.

2.Refunds: Refunds are not typically offered under our warranty policy, but in exceptional cases, we may consider it.

Exclusions

This warranty does not cover:

  • Damage caused by improper use, lack of maintenance, or accidents.
  • Beauty & Personal care products: This category includes items such as makeup, skincare products, and haircare products. For safety and hygiene purposes, we cannot accept returns on these items as they may have come into contact with the skin or been opened, which prevents resale.
  • Liquid items: Items that contain liquids, such as perfumes, cleaning solutions, or any other liquid-based products, are not eligible for return due to shipping restrictions and safety concerns. It is challenging to ensure proper packaging and prevent leakage during the return process.

Contact Us

For any questions or to initiate a warranty claim, please reach out to our customer service team at:

Thank you for choosing Tiyanggi! We appreciate your business and are here to help.